Definitions

When you make a reservation on the website komfly.com, you agree to the general terms and conditions of komfly.com.

Terminology

General Terms and Conditions: Refers to these General Terms and Conditions for bookings, which may be amended or modified from time to time.
Booking Confirmation: This is the moment when the client completes the online booking process and accepts the applicable General Terms and Conditions related to the "service agreement," as well as the applicable terms of the service provider. By accepting the applicable terms, the client is bound by the agreement. The booking confirmation is sent to the email address provided by the client.
Service(s): The service offered on the website by the service provider.
Service Provider: The carrier, accommodation provider, or other provider of travel-related services in the broadest sense of the word, with whom the client enters into an agreement for transportation, accommodation, or other services. The service provider is responsible for the execution of these services, subject to its applicable terms and conditions.
Scheduled Service (Airlines): Airlines that operate according to fixed schedules and are operated by scheduled service carriers.
Low-cost (Airlines): Airlines that aim to save costs in various ways and pass these savings on to consumers, allowing flight tickets to be offered at (extremely) low prices. These low-cost flights are mainly offered to destinations within Europe.
Assignment: The service agreement between the client and komfly.com, in which komfly.com acts as a travel agent and commits to providing intermediary services for travel arrangements in the broadest sense of the word.
Client: The person who makes a booking with komfly.com.
Travel Documents: All documents that may be required for entry into a country. These include, but are not limited to: passport, visa, vaccination certificates, birth certificates, civil registry extracts, and consent forms.
Traveler: The client (applicant) or the person for whom the services provided by komfly.com have been arranged and who has accepted those services.
Flight Ticket: A travel document issued in paper or electronic form by or on behalf of the airline as the service provider after the booking and payment process is fully completed. An electronic travel document is considered equivalent to an E-ticket under these terms and conditions.
Komfly.com: An organization operating as a travel agent and tour operator in the field of transportation and travel. As a travel agent (also referred to as an intermediary), Komfly.com advises, informs, and mediates in the establishment of travel agreements.
Voucher: A value certificate provided electronically by Komfly.com on behalf of the service provider(s), excluding flight tickets, which serves as proof of payment for the booked service.
Website: www.komfly.com or komfly.nl
Business Days: Weekdays from Monday to Friday (between 10:00 AM & 5:00 PM).

Introduction

Komfly.com is an online travel agent that can make bookings for flight tickets, hotel stays, rental cars, and/or business trips on behalf of the traveler through its website.

You can make one or more bookings simultaneously via komfly.com. Komfly.com reminds you that, regardless of the diversity of bookings, each booking is considered a separate booking.

As a travel intermediary, Komfly.com is not responsible for the proper execution of the services reserved through its website. Additionally, Komfly.com cannot guarantee the quality or reliability of the reserved services, nor the proper coordination between the different components of the reserved services. The terms and conditions of the respective service provider apply to these services. These conditions can be obtained directly from the service provider. However, Komfly.com is responsible for the careful execution of the services it provides itself, such as providing accurate advice and correctly processing reservations.

You are responsible for providing the necessary information to make and complete a correct reservation. This includes, for example, providing the correct name, address, place of residence, date of birth, phone number, email address, nationality, etc. You are also responsible for ensuring that you have the necessary travel documents (passport, visa, vaccination certificates) when traveling.

Komfly.com will generally provide confirmation immediately upon placing the booking. If this is not possible, the confirmation will be sent via email or post. Komfly.com may charge a fee for its services, provided that this has been communicated to the customer in advance.

Additionally, as a traveler, you are responsible for arriving at the airport on time and checking in for your flights. We strongly advise travelers to arrive at least two and a half to three hours before departure, as airlines typically close the check-in counter one hour before departure. If you fail to check in and the counter has closed, you will not be allowed to board the flight.

If you have booked a one-way ticket, it is essential to check with the Embassy or Consulate regarding the required formalities. Purchasing a one-way ticket is done at your own risk.

It should not be assumed that persons under the age of 16 are allowed to travel alone. You are responsible for obtaining the correct information regarding this.

The person making the reservation must be at least 18 years old. By making a reservation through Komfly.com, you acknowledge the applicable terms and conditions and agree to them.

The following provisions apply to all services offered by komfly.com.

The client accepts these General Terms and Conditions (along with the Privacy Statement and Disclaimer) as part of the booking process—after having had the opportunity to read, print, and/or save them. No agreement between Komfly.com and the client is established if the client has not explicitly accepted these General Terms and Conditions (along with the Privacy Statement and Disclaimer).

Table of Contents – General Terms and Conditions

Article 1 – Application of (General) Terms and Conditions
Article 2 – Definitions
Article 3 – The assignment in general
Article 4 – The booking assignment
Article 5 – Payment and delivery
Article 6 – Fees
Article 7 – Liability
Article 8 – Changes or cancellation by Komfly.com
Article 9 – Changes or cancellation by the client
Article 10 – Submitting a refund request
Article 11 – Travel documents
Article 12 – Booking flights
Article 13 – Behavior on board the aircraft
Article 14 – Interest and collection costs
Article 15 – Disputes
Article 16 – Intellectual property rights
Article 17 – Disclaimer
Article 18 – Privacy
Article 19 – General
Article 20 – Applicable law

Article 1: Applicable (General) Terms and Conditions

In addition to these General Terms and Conditions, when you make a booking via komfly.com, the respective (transport/accommodation/insurance) terms and conditions of the service provider(s) also apply. These can be found on the website(s) of the relevant service provider(s). In the event of complaints regarding the (execution of) reserved service(s), you can only address or contact the executing service provider(s) based on the respective terms and conditions.

Which terms apply to the service you have reserved:

Scheduled and Low-cost airline ticket(s):
The General Terms and Conditions of Komfly.com and the transport and ticket conditions of the airline you have booked. The transport conditions of the respective airline can be consulted on the airline’s website.
Charter flight ticket(s) for own-organized flights:
The General Terms and Conditions of Komfly.com (see Article 8). Additionally, the transport conditions and ticket conditions of the charter company you have booked with apply.

Article 2 - Definitions

The assignment refers to the agreement between the traveler and komfly.com, whereby komfly.com undertakes to provide travel-related services to the traveler in the broadest sense.
The entity that, in the course of its business, advises, informs, and mediates in the conclusion of travel agreements.
The carrier or other travel service providers, in the broadest sense, with whom the traveler enters into an agreement and who, subject to the applicable conditions, is responsible for executing the service.
a. The client (applicant), or
b. The person for whom the services provided by komfly.com have been arranged and who has accepted those services.
Business days: Monday to Friday from 10:00 AM to 5:00 PM, excluding public holidays unless komfly.com explicitly states different opening hours.

Article 3 - The Assignment in General

The "service agreement" is established when the client accepts the General Terms and Conditions applicable to the "service agreement," as well as the applicable terms of the service provider, and makes the payment. Upon accepting the applicable conditions, the client is bound to the assignment. Therefore:

The agreement is final when the client confirms this on the komfly.com website, or provides the assignment via email, fax, or verbally.
The content of the assignment may include informing and advising the traveler and, where possible, reserving the services requested by the traveler.
The client is bound to komfly.com and the service provider upon providing the assignment, regardless of whether confirmation is immediately issued. If a fee is due for a komfly.com service, this will be disclosed in advance.
The (assignment) confirmation will generally be emailed directly to the client. This confirmation serves as proof of the agreement described in the confirmation.
If the assignment confirmation cannot be sent immediately, it will be forwarded later by komfly.com. The client may contest this within two working days of receipt; otherwise, the confirmation serves as proof of the existence and content of the agreement. However, the client retains the right to provide counter-evidence.
Individual services (such as flights) are compiled upon request and sourced from various suppliers. We do not oversee the procurement of these services and therefore cannot guarantee their quality or reliability.
Booking tickets with different airlines within one route is at the client’s own risk.
The client is fully liable to both komfly.com and the service provider for obligations arising from komfly.com’s services.

Article 4 – The Booking Assignment

The person making the reservation must be 18 years or older and legally competent. If you are not 18 or legally competent, you are not authorized to make a booking or agree to these General Terms and Conditions. In such cases, Komfly.com reserves the right to consider the service agreement null and void. Additionally, it should not be assumed that persons under 16 can travel alone; it is the client’s responsibility to obtain the correct information.
Before finalizing the agreement and its execution, the client must provide komfly.com with the necessary information about themselves and any additional travelers.
- If you have made a reservation with komfly.com, the following additional conditions apply. The komfly.com team reserves the right to withdraw from the above travel details and rates within 24 hours of booking, as we depend on third-party systems. If payment is not completed within 24 hours, your flight fare may change.
- If you fail to pay and cancel your booking, cancellation conditions apply, and cancellation fees will be charged. See Article 8 (Changes and Cancellations).
The prices of reserved services may change according to the service provider’s terms. Any changes will be communicated and applied as soon as possible. Ticket fare and airport taxes are only guaranteed after ticket issuance. Always check the conditions of a ticket before booking, as airlines typically impose strict rules on validity, changes, and cancellations.
When booking flights online, costs are composed of various components, including the ticket price, airport taxes, security fees, fuel surcharges, Customer Service Charge, and booking fees. These fees vary by airline, travel period, booking country, and the number of prior bookings by the main booker. The total cost, including any additional products, is displayed in Step 3 of the booking process.
Bookings made through our website are final. The legal "cooling-off period" under distance selling law does not apply to travel products such as airline tickets and insurance. Once you click “confirm,” your booking is final. If you fail to pay and cancel your booking, cancellation conditions apply, and cancellation fees will be charged (see Article 8).
All communications from komfly.com or service provider(s) will be directed solely to the client. If the client makes a booking, they confirm they are authorized to accept these terms on behalf of all group members. The client is responsible for ensuring that all booking details are correct before purchase and that any received information is shared with all group members. All information sent to the client will be considered communicated to all group members.
For Low-Cost Airlines, the client will receive a booking confirmation via email. Changes and cancellations for Low-Cost Airlines must be requested directly from the airline. Low-Cost Airlines may have different baggage policies, which must be confirmed directly with the airline.
Komfly.com uses e-tickets, the electronic version of paper airline tickets. Most airlines operate with e-tickets.
The client’s travel documents list flight times as a guideline. Departure and arrival times on the e-ticket are announced by the respective airlines. Komfly.com is not responsible for any changes in these times.
Komfly.com has no control over seat assignments by airlines. If the client requests a specific seat, early check-in is advised, as seat requests cannot be guaranteed.
If a flight is labeled as "direct," this does not necessarily mean it is non-stop. A direct flight means passengers remain on the same aircraft throughout the journey.
If a client is over 28 weeks pregnant, they should contact the airline before traveling. Some airlines refuse passengers beyond 28 weeks of pregnancy. Infants must be at least 6 weeks old to travel and are not entitled to their own seat. A separate seat must be booked for children over 2 years old. A child is only considered an infant if they are under 2 years old on the return date.
For scheduled flights, the client will receive an email confirmation and a payment confirmation, indicating ticket issuance. If no e-ticket number is received, the client must contact customer service.
Once the client has confirmed the General Booking Conditions, free changes or cancellations are no longer possible. A booking is only confirmed upon receipt of the confirmation email.
Some European airport fares may be cheaper than departing from Amsterdam due to differences in airport taxes. It is not allowed to board or disembark in Amsterdam when departing from another European airport. Airlines may impose fines or cancel flights for violations.
Clients must always use all booked flight segments in a ticket. Skipping one segment may result in the cancellation of all subsequent segments.
The client must provide accurate contact details. If these change, komfly.com must be informed. Komfly.com is not liable if it cannot reach the client due to incorrect contact details.
In the case of an inter-airport transfer, the client is responsible for transportation and timely check-in.
Since 2008, IATA airlines issue only e-tickets, and Komfly.com exclusively provides electronic tickets on their behalf.

Article 5 – Payment and Delivery

If the Client does not pay, does not pay in full, or does not pay on time, the client is in default, and the booking is considered canceled. If the client wishes to book the respective service(s) again, they must consider that different rates and conditions may apply. Payments on Komfly.com can be made free of charge via iDEAL. Depending on the chosen payment method, a surcharge may apply if paying by other means. Further details can be found on the Komfly.com website, or you can contact Komfly.com customer service. Komfly.com may require a different payment method for certain travel destinations instead of credit card payment due to a higher risk of credit card fraud. In the interest of both the traveler and Komfly.com, travelers to such destinations will be asked to make payments via an alternative method within the payment term set by Komfly.com.
Once the online booking is completed and the full amount due is paid, the flight ticket and/or voucher will be issued and delivered to the client. This will be sent via email to the email address provided by the client within 24 hours of payment. If the ticket and/or voucher cannot be delivered due to an error made by the client—such as providing an incorrect or incomplete email address—Komfly.com and the service provider are not liable.
The amounts due must be paid to Komfly.com within the specified payment term and credited to one of its bank or giro accounts. Komfly.com is authorized to collect these amounts on behalf of the respective service provider(s). For online bookings, payments must be made immediately and/or online via iDEAL or credit card, credited to Komfly.com’s bank or giro accounts.
When providing assignments (e.g., package travel bookings), Komfly.com will require a minimum deposit, which will not exceed the amount required by the relevant service provider(s), if applicable.
- Most airline tickets must be issued immediately after reservation. The ticket(s) will only be issued once the full amount due for the entire booking has been received.
- If a deposit is required, the remaining balance must be paid no later than the date specified in the confirmation or invoice.
If the (deposit) payment is not made or not made on time, the traveler is in default, and the agreements are considered canceled, unless the terms of the relevant service provider(s) state otherwise. Komfly.com reserves the right to charge fees as specified in Article 3 or to deduct them from any received deposits. Additional costs incurred for collecting the due amounts will also be charged to the client.
Any refunds will only be made to the client.
A credit card is mandatory for car rentals.
To avoid modification costs on your end, any incorrect details on the invoice should be reported before the payment is processed.
Low-cost airlines charge fees for checked baggage. These fees apply per piece of baggage and vary per airline. Low-cost airlines may also charge for onboard refreshments, airport check-in instead of online check-in, etc. The client is responsible for inquiring about these fees directly with the airline.
If a payment via credit card, iDEAL, Mister Cash, or online banking is not accepted or fails during the booking process, the booking remains final. By confirming the booking and accepting the booking terms, the client has agreed to the transaction. Payment must still be received by Komfly.com within 24 hours.
Airports in different continents may charge additional local airport taxes at the destination. These charges are separate from your booked ticket and are calculated locally by the airport. The amount varies per destination. Komfly.com is not liable for these charges, as passengers are required to pay them directly at the airport. Clients must check the applicable fees for their destination.

Article 6 – Rates

A. Price of an Airline Ticket

During the "payment" step of the online booking and payment process, a breakdown of the total cost is displayed. The ticket price consists of:

The base fare per person
Taxes and surcharges, which vary based on the airline, flight route, and connecting airports.
Security and/or fuel surcharges, which are mandatory charges set by airlines and third parties.
Taxes and surcharges may fluctuate due to currency exchange rates.
An initial tax estimate is provided during the booking process, with the final amount confirmed at checkout.

B. Additional Costs

Komfly.com is entitled to charge additional fees for handling and processing bookings. Various surcharges may apply to your booking.
Komfly.com also charges a service fee.
Payments via iDEAL are free of charge. However, alternative payment methods may incur fees, which will be displayed during the booking process.
Airlines may charge baggage fees, which vary per airline. These fees will be displayed during the booking process.
Airlines may charge extra fees for in-flight refreshments, airport check-in instead of online check-in, preferred seating, or special meals. The traveler is responsible for inquiring about these additional charges.
Some airports may impose local departure taxes, which are separate from the booked ticket price and must be paid on-site, often in local currency. Komfly.com and the service provider are not liable for these locally imposed fees.

Article 7 - Liability

Komfly.com will perform its services with due diligence as a responsible travel intermediary.
However, Komfly.com is not liable for the actions and/or omissions of service providers or for the accuracy of the information provided by them. Komfly.com is also not responsible for third-party materials such as brochures, photos, or advertisements.
If Komfly.com is found responsible for a breach of contract, liability is limited to a maximum of 20% of the invoiced services, excluding consequential damages.
Komfly.com does not accept liability for:
- Losses covered by insurance policies, such as travel, cancellation, or health insurance.
- Losses due to missed connections, delays, or flight changes.
- Financial losses due to business or work interruptions.
Komfly.com is not responsible for any verbal or written commitments made by staff or third parties that deviate from these terms, unless confirmed in writing.
The traveler must check visa and vaccination requirements with the relevant authorities. Komfly.com accepts no responsibility for this.
Customers booking via www.komfly.com may receive promotional emails about travel deals and offers. Newsletter subscribers receive weekly updates.
Komfly.com cannot guarantee special requests, as it does not control how services are delivered by suppliers.
Komfly.com is not liable for force majeure events such as natural disasters, volcanic ash clouds, terrorist activities, extreme weather, riots, wars, or supplier bankruptcies.
Komfly.com does not accept liability in case of airline bankruptcy.
The client acknowledges that airline and transportation provider terms apply to their booking. Komfly.com acts only as a travel intermediary and does not operate airlines or transport companies.
If the client's behavior is deemed dangerous or disruptive, Komfly.com and/or service providers reserve the right to terminate the trip without compensation. The client will be liable for any additional costs incurred.
If the client requires special assistance due to disability or mobility issues, they must notify Komfly.com at the time of booking. Komfly.com cannot be held liable if it or its suppliers are unable to accommodate such needs.
Clients booking separate flight tickets (through Komfly.com or another agency) are responsible for any costs incurred due to flight schedule changes or cancellations.
Flight times on e-tickets are always local times. The client is responsible for checking updated departure times.
Komfly.com is not responsible for check-in fees imposed by low-cost airlines. Clients are notified of this in their e-ticket.
Komfly.com does not control airline seat allocations. If the traveler wants a specific seat, early check-in is advised, but Komfly.com cannot guarantee seat requests.
Emails from Komfly.com are confidential and intended only for the recipient. Sharing, duplicating, or forwarding these emails without written permission is prohibited. Komfly.com cannot guarantee emails are virus-free. If an email is received in error, it should be returned to the sender.

Article 8 - Changes or Cancellations by Komfly.com

Article 8.1. Changes to Scheduled Flights, Low-Cost Airlines, and Other (Third-Party) Providers

On Komfly.com, certain (combinations of) flight tickets and/or vouchers may be offered at a price and/or booking class for which it is not possible to issue a flight ticket and/or voucher. This is because the fares and booking classes displayed on Komfly.com are uploaded through fully automated processes and are subject to continuous price fluctuations.

If you do not receive a flight ticket and/or voucher along with a booking confirmation within 48 hours of booking, a Komfly.com representative will contact you within three working days via phone or email to discuss alternatives. However, Komfly.com reserves the right to decline such bookings and fully refund the pre-paid travel amount.

Bookings are generally guaranteed once the flight tickets and/or vouchers have been issued and paid for by Komfly.com on behalf of the service provider(s). However, Komfly.com reserves the right to review and amend the offered and sold fares and/or booking classes within two working days of receiving payment and issuing the tickets/vouchers.

This is because these fares and booking classes are set by the service providers and uploaded by third parties to the website. Due to possible system errors, incorrect fares and booking classes may be displayed, leading to tickets and/or vouchers being issued at an incorrect (i.e., too low) fare or in the wrong booking class.

Komfly.com makes every effort to verify published fares and booking classes but cannot guarantee absolute accuracy. Therefore, Komfly.com reserves the right to request an additional payment or cancel the issued tickets/vouchers and refund the full amount within two working days if incorrect fares or booking classes have been published, if tickets were issued at the wrong fare, or if incorrect airport taxes were applied.

Some global booking systems may offer airline combinations where an electronic ticket cannot be issued due to a lack of agreements between the airlines or if one of the airlines is not an official IATA member. In such cases, a Komfly.com representative will contact you within two working days to discuss alternatives. Komfly.com reserves the right to decline such bookings and issue a refund.

Flight schedules are subject to frequent changes, and airlines do not always notify Komfly.com on time. Therefore, it is the client’s responsibility to check the final flight schedule at least two days before departure via online check-in or the airline’s website. If Komfly.com is informed of a schedule change in time, we will notify the client by phone or email. In case of major changes, we will request confirmation of receipt.

We will attempt at least once to contact the client by phone and/or email. If we are unable to reach the client, we reserve the right to accept and process the change(s) on their behalf (to avoid airline cancellation). If Komfly.com cannot reach the client via the provided contact details, the client must verify their flight schedule via online check-in at least one day before departure.

Article 8.2. Flight Schedule and Cancellations for Flights Organized by Komfly.com

8.2.1. Flight Schedule

Scheduled departure and arrival times are indicated in local time for the respective airport.
The airline will make every effort to transport passengers and baggage as quickly and efficiently as possible.
Flight schedules, stopovers, departure/arrival times, and operating airlines are not guaranteed and may change at any time, including up to the day before departure.
If a schedule change or delay causes your return flight to depart after midnight (technically a day later), this does not constitute grounds for a refund or discount.

8.2.2. Checking and Reconfirming Flight Times

Passengers must verify their flight schedules as instructed in their travel documents.
Each passenger must reconfirm their outbound and return flights at least 60 hours before departure (preferably 72 hours before) through local airline representatives or by contacting Komfly.com’s call center (Monday-Friday, 10:00 AM - 5:00 PM).
Flight departure times can also be checked via MY BOOKING on Komfly.com.

8.2.3. Flight Schedule Changes or Delays

Flight numbers, departure times, and airlines stated on your invoice, booking confirmation, or tickets may change, even on the day of travel.
Airlines working with Komfly.com may adjust flight schedules, flight numbers, days, times, or routes (e.g., adding stopovers).
Komfly.com will try to notify passengers of changes before departure but cannot guarantee timely notification.
It is the passenger's responsibility to check emails and online sources such as airline websites or teletext for updated flight information.
Passengers must contact Komfly.com at least 60 hours before departure to obtain the latest flight details.
If Komfly.com is unable to reach the client at least two weeks before departure, the full amount will be refunded if the trip has not yet begun. If the trip has already started, only unused segments will be refunded. No additional compensation will be provided.

8.2.4. Cancellations

Komfly.com reserves the right to cancel flights due to low occupancy or other commercial reasons.
If no suitable alternative flight is available, the amount paid for the canceled flight will be refunded.
Airlines cannot be held liable for cancellations or schedule changes, and no compensation will be provided.
If a flight is canceled or a previously confirmed seat becomes unavailable, the airline will offer an alternative or refund the ticket price.
A change in airline may affect baggage policies, but no compensation will be provided for such changes.
If baggage has been booked separately for a Komfly.com flight, no refund will be given for canceled bookings.

8.2.5. Liability

Airlines are not liable for missed connections due to schedule changes.
Komfly.com and its airlines are not responsible for inaccurate flight schedules, unless due to intentional misconduct.

Article 9 - Changes or Cancellations by the Client

9.1. Changing or Canceling Flight Tickets

Cancellations or modifications can be requested by phone at 020 655 40 33 (Monday-Friday, 10:00 AM - 5:00 PM) or by email at info@komfly.nl.
Komfly.com is not responsible for incorrect or incomplete information about cancellation fees or consequences.
Fees apply for cancellations or changes, including service provider fees and Komfly.com processing fees.

9.1.1. Flights Organized by Komfly.com

Changes:
- Up to 10 days before departure: €50 per person (+ any fare difference).
- Up to 3 days before departure: €100 per person (+ any fare difference).
- Up to 1 day before departure: 90% of the total fare.
- Less than 1 day or no-show: No changes allowed, no refunds.
Cancellations:
Up to 10 days before departure: €75 per person (service fees non-refundable).
Up to 3 days before departure: 50% of the total fare + service fees.
Up to 1 day before departure: 90% of the total fare + service fees.
Less than 1 day or no-show: No refund.

Article 10 – Submitting a Refund Request

If the flight ticket is refundable, a refund request must generally be submitted within one year of the original departure date, unless the airline specifies otherwise. Any refundable amount will be credited to the account or credit card used for the payment only after Komfly.com has received the refund from the airline. This process typically takes 2 to 3 months, but in some cases, it may take 6 to 12 months.

Article 11 – Travel Documents

11.1. General Requirements

Valid travel documents are required for all international travel.
The traveler is responsible for ensuring they have the necessary documents upon departure, such as a valid passport, required visas, and vaccination certificates.
Travel document requirements vary depending on the traveler's nationality and destination(s). Information can be found on the Visa Central website (www.visumcentrale.nl). Note that this website is based on Dutch nationality. For information regarding other nationalities, please contact the embassy of your destination country.

11.2. Vaccination Requirements

Many foreign destinations require vaccinations and/or malaria tablets.
Lack of required vaccinations may result in denial of entry into a country. Even for short stays (e.g., layovers), vaccinations may be required.
More information is available at thuisvaccinatie.nl, ggd.nl, or havenziekenhuis.nl.
Many countries require passports to be valid for at least six months beyond the stay period.
Visa processing may take time, so Komfly.com advises travelers to apply for visas immediately after booking a flight.
Komfly.com is not responsible if a traveler does not have valid travel documents.

11.3. Name Accuracy in Bookings

The first name and last name must be entered exactly as stated in the passport.
Married women should use their maiden name, as listed in their passport, rather than their spouse’s surname.
Special characters, hyphens (-), or accents should not be used.
If a ticket is booked with an incorrect name, the airline may refuse boarding.
Corrections must be requested immediately by contacting Komfly.com customer service.
Fees apply for name changes, including Komfly.com administration fees and possible airline name change fees.
Komfly.com cannot guarantee that the airline will accept name corrections.

11.4. General Passport & Visa Information

Upon request, Komfly.com can provide general information on passports, visas, and health regulations via email.

11.5. Responsibility for Updated Travel Information

Travelers must check with relevant authorities for any updated travel requirements.
Flight numbers, times, and routes are subject to change. Travelers should reconfirm flight details at least 60 hours before departure via:
- Teletekst: Schiphol departure/arrival times
- Schiphol information hotline: 0900-0141
- Schiphol website: www.schiphol.nl

11.6. Checking Flight Changes During Travel

As flight schedules, numbers, and airlines may change even during travel, passengers should verify details before each departure.

11.7. Responsibility for Travel Documents

The traveler is responsible for possessing all necessary travel documents.
Komfly.com is not liable for errors, missing documents, or failure to receive travel documents (vouchers/tickets).

11.8. Travel Insurance

Travelers are advised to take out comprehensive travel insurance, covering:
- Trip cancellation costs
- Urgent medical assistance
- Repatriation in case of accident or illness
It is the traveler’s responsibility to ensure the insurance policy meets their specific needs.

11.9. Travel to or via the United States (ESTA Requirement)

Travelers entering, transiting, or traveling via the United States under the Visa Waiver Program (VWP) must obtain an Electronic System for Travel Authorization (ESTA).
ESTA must be requested at least 72 hours before departure.
If ESTA is denied, there may not be enough time to apply for a visa.
ESTA application fees are the traveler’s responsibility and must be paid by credit card.
Travel without ESTA approval is not allowed.
More information is available on the official ESTA website.

Article 12 – Booking Flights

12.1. Airline Responsibility

Once a flight ticket is booked, the airline is responsible for the booking.
Travel information and personal details required for the journey are stored in the service provider’s booking system.

12.2. Check-In Responsibility

The traveler is responsible for checking in on time.
Some airlines require online check-in before departure, including Ryanair and EasyJet.
Travelers should check the airline's website for check-in options and requirements.

12.3. Recommended Check-In Times

European flights: At least 3 hours before departure.
Non-European flights: At least 3.5 hours before departure.
Flights with strict security checks (e.g., USA, Israel): At least 4 hours before departure.

12.4. Travel Restrictions for Pregnant Women

Airlines may refuse boarding to pregnant women beyond a certain number of weeks.
Travelers should check the airline’s pregnancy policy or contact Komfly.com customer service.

12.5. Passport Requirements for Babies

Every child, including babies, must have their own passport or ID card for international travel.
This applies to both European and non-European destinations.

12.6. Flying with Infants

Babies under 2 years old (on both outbound and return flights) do not get a separate seat.
A single adult can only travel with one infant.
Babies must be held on the lap during the flight.

12.7. Unaccompanied Minors

Before booking a flight for an unaccompanied minor, contact Komfly.com customer service.
Most airlines do not allow children under 18 to travel alone.
Travelers must check the airline’s policy before booking.
Komfly.com is not liable if a child is denied boarding due to airline rules.

12.8. Flight Times, Numbers, and Routes

Flight details are subject to change and not guaranteed by Komfly.com.
Travelers must check the final itinerary at least 60 hours before departure.
Komfly.com will inform travelers of schedule changes via the email address provided at booking.

12.9. Travel Itinerary Compliance

A flight ticket consists of one or more segments (coupons).
Travelers must use all segments in order as per the ticket.
Skipping a segment results in automatic cancellation of all remaining flights.
Example: If a ticket is booked as Düsseldorf – Amsterdam – New York, boarding in Amsterdam is not allowed.

Article 13 – Behavior Onboard the Aircraft

Disruptive behavior that threatens passengers, crew, or aircraft safety is prohibited.
Crew may restrain passengers if necessary.
The captain has the authority to ensure order and discipline.
Use of personal alcohol is prohibited.
Bringing and using drugs is illegal and may result in criminal charges.
Smoking (including e-cigarettes) is strictly prohibited.
Filming or photographing crew members is not allowed without their permission.

Article 14 – Interest and Collection Costs

Clients who fail to pay on time are subject to statutory interest on the outstanding amount.
Komfly.com may recover collection costs from the client.

Article 15 – Disputes

Complaints must be submitted in writing within two months of the issue.
Complaints can be sent by mail or email (info@komfly.nl).
Komfly.com will respond within 6 to 8 weeks.

Article 16 – Intellectual Property Rights

Website content and trademarks are protected by intellectual property laws.

Article 17 – Disclaimer

By accepting these General Terms and Conditions, the client also accepts the disclaimer.

Article 18 – Privacy Policy

Personal data is processed only for travel booking and optimization purposes.

Article 19 – General Provisions

These General Terms and Conditions are written in Dutch and prevail in case of disputes.

Article 20 – Governing Law

The agreement between Komfly.com and the client is governed by Dutch law.

19 Maart 2025

Terms & Conditions